At Luxury Crafts, we are committed to providing our customers with high-quality products and exceptional service. Due to the customized nature of our products, we have a limited return and refund policy outlined below:

1. Returns for Damaged Items:
We take great care in packaging and delivering our products to ensure they arrive in pristine condition. In the rare event that you receive a damaged or defective item, please contact us at info@luxurycraftsae.com within 3 days of receiving your order. To be eligible for a return, your item must be unused and in the same condition that you received it. We may request photographic evidence of the damage to expedite the process.

2. Refunds:
If your item is deemed eligible for a return due to damage or defect, we will offer you a refund or a replacement product, depending on your preference and product availability. Refunds will be processed back to the original method of payment used for the purchase.

3. Non-Returnable Items:
Please note that custom-made or personalized items are exempt from being returned unless they are damaged or defective upon arrival.

4. Return Shipping:
We will provide instructions on how to return the damaged item, including any necessary return shipping labels or instructions. Return shipping costs for damaged or defective items will be covered by Luxury Crafts.

5. Refund Processing Time:
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If approved, your refund will be processed within 15 business days, and a credit will automatically be applied to your original method of payment.

6. Contact Us:
If you have any questions or concerns about our Return and Refund Policy, please don’t hesitate to contact us at info@luxurycraftsae.com. Our customer service team is here to assist you and ensure your satisfaction with every purchase.

By making a purchase from Luxury Crafts, you acknowledge and agree to abide by the terms of this Return and Refund Policy.